FAQLast updated Aug 8, 2026Quick answers to the questions we are asked most. Cannot find yours? Contact us.Are your products authentic, and how can I check for myself?What is an EDA notification number?Can I see the expiry date, and might I receive a nearly-expired product?Do you deliver to my governorate, and what does delivery cost?How long does delivery take?Can I pay cash on delivery, and what does it cost?Is my card safe?Do I need an account to place an order?How do I sign in?Can I return a product?Can I return a cosmetic after opening it?My order arrived damaged, wrong, or incomplete. What should I do?How is my refund paid back?Are prices tax-inclusive, and do I get an invoice?How do I stop marketing messages?How do I access or delete my data?